Privacy policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from our website (redphoenix.com.au). By using the site, you accept our policy terms.
Personal details provided such as your name, address, email address are only collected for the purpose of processing and dispatching your order. We will never sell or disclose any of this information to other businesses or third parties, except as required by law.
We take all reasonable steps to protect the privacy & security of our customers/visitors.
Collecting your personal information:
At all time we try to only collect the information we need for the particular function or activity we are carrying out.
The main way we collect personal information about you is when you give it to us. For example, when you visit our website, we collect personal information such as contact details, order details, etc.
Analytics
We use Google Analytics to collect data about your interaction with our website. The sole purpose of collecting your data in this way is to improve your experience when using our site. The types of data we collect with these tools include your device’s IP address, device type/operating system/browser, geographic location (city & country only), referring domain and out link if applicable, search terms and pages visited, date and time when website pages were accessed.
Cookies
Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the website. You can elect to accept them or not.
Payment Information
We use your payment information to take payments and if necessary, to give refunds. We store your payment information, securely, to prevent and detect fraud against either you or Red Phoenix.
Your Contact History with Us
This includes conversations we have had over the phone, email or via social media.
Social Networking Services
We use social networking services such as Facebook and Instagram to communicate with the public about our work. When you communicate with us using these services, we may collect your personal information but we only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies.
Purchase History and Saved Items
What you’ve bought and what you’ve placed in your basket from time to time. We store this so that we can sell you products, provide customer service, support and handle returns and to help us find out what you and other customers like.
Special Offers
If you have provided your email address, we may send you special offers from time to time. If you do not wish to receive our emails, you may opt out at any time by selecting unsubscribe at the bottom of the email or emailing us at: contact@redphoenix.com.au
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. However, we share your data with companies that are an essential part of providing our services to you. They include our e-commerce service provider (Shopify), payment service providers, delivery providers, anti-fraud providers, credit reference agencies, and social media sites (if you choose to link your accounts to us).
Your queries
If you wish to query aspects of this Privacy Policy, or to correct any personal information details, please email us: contact@redphoenix.com.au
Changes to how we Protect Your Privacy
We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the Red Phoenix website, or by some other means of contact such as email.